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Our service and turnaround times

Figures accurate as of 17th December 2018
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

13 seconds

LOOKING FOR A MORTGAGE?

Your financial adviser or mortgage broker is the best person to contact. Don't have one? No worries, there are places to look to find one.

LOOKING FOR A MORTGAGE?

Find a Mortgage Adviser

We don’t arrange mortgages directly with customers – our products are only available via professionally qualified mortgage advisers. Your financial adviser or mortgage broker will be able to tell you if our products meet your needs.

To find a qualified mortgage adviser in your area, visit Unbiased.

Useful Documents

For information about fees, how we process your data or how to make a complaint, please click on the link below to view and download our documentation.

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Your home may be repossessed if you do not keep up repayments on your mortgage

Are you an intermediary?

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