Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 17th December 2018
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

13 seconds

Existing Borrowers

If you’ve already got a mortgage with us and would like to chat, no worries. There are lots of ways to get in touch.

Existing Borrowers

Payment difficulties?

If you are struggling to meet your mortgage payments or worried about future payments, don’t put off talking to us about it.  The sooner we understand your circumstances, the quicker we will be able to talk you through the options that may be available and offer you support.

We have an experienced team who understand the challenges faced by customers who are worried about how they will manage their mortgage payments.  You can contact us on 0344 257 0428, Monday to Friday between 9am and 5.30pm.  Or email us at customerservice@themortgagelender.com

There are a number of independent organisations where you can get advice and support if you are experiencing financial difficulties.

Have a complaint?

We recognise that occasionally things can go wrong.  If you have experienced a problem or have a complaint about the service you have received from us, let us know and we will try to resolve this as quickly and fairly as possible.

Our complaints leaflet explains in detail what you should do if you have a complaint and how we will work with you to ensure your complaint is resolved to your satisfaction.

You can speak to us about a complaint or a concern you may have on 0344 257 0428, Monday to Friday between 9am and 5.30pm.  Or email us at complaints@themortgagelender.com

 

Your home may be repossessed if you do not keep up repayments on your mortgage

Are you an intermediary?

Go to our intermediary site triangle-right