Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 17th December 2018
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

13 seconds

YOUR IMPORTANT BITS

All our documents are kept safe and sound right here. So whenever you need to dig them up, you know where to find them.

Documents 29 of 29

Product Guides

Residential Product Guide
Buy To Let Product Guide
Residential Criteria Guide
Buy to Let Criteria Guide

Case Submission

Submission Route Guide
Security Policy - Residential Properties
Security Policy - Buy to Let Properties
Contractor Submission Guide
Residential Checklist Item Guide
Direct Debit Mandate
Data Capture Form - Residential
Data Capture Form - Buy to Let
Customer Verification Form
Customer Declaration
Gifted Deposit / Equity Donor Verification Form
Gifted Deposit Letter
Conveyancing Lender Panel
Conveyancing – Portal Keying Guide
Payment of Procuration Fees
Buy-To-Let Cashflow Statement
Buy-To-Let Assets and Liabilities Form
Buy-To-Let Business Plan
Buy-To-Let Portfolio Schedule
Buy-To-Let Additional Directors/Shareholders Form
Buy-To-Let Submission Checklist

Customer Information

Residential Fees / Tariff of charges
Buy to Let Fees / Tariff of charges
Privacy & Fair Processing Notice
Complaints Leaflet
Residential Mortgage Terms and Conditions
Buy-To-Let Mortgage Terms and Conditions

Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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If you want to be our friend or are already one of the family then just click the right button and you’re off.

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