Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 17th December 2018
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

13 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

The Mortgage Lender invests in service with new mortgage operations director

WELCOME TO THE FOLD
The Mortgage Lender has ramped up its investment in delivering ‘service excellence’ and improving the broker journey by promoting Scott Callaghan into the newly created…
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The big interview with…Ian Balfour, sales and marketing director at TFC Homeloans

BIG QUESTIONS DESERVE BIG ANSWERS
TFC Homeloans sales and marketing director Ian Balfour talks to The Mortgage Lender about increasing a brokers’ completion rate by 10 per cent a year…
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The Mortgage Lender unveils its first five-year fix with three-year ERC

Announcements
The Mortgage Lender has unveiled its first buy to let five-year fixed rate product with a three-year early repayment period and rates starting from 4.05…
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New report: Self-employed fear mortgage discrimination is rife

BIG QUESTIONS DESERVE BIG ANSWERS
More than 3.5 million (71 per cent) self-employed people feel discriminated against by mortgage lenders and nearly a million (20 per cent) think they would…
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The Mortgage Lender transforms buy to let fees and unveils market-leading rates

Announcements
The Mortgage Lender has introduced a three-tier completion fee structure, including a zero-fee option, and unveiled market-leading rates at 70 per cent LTV for Houses…
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The Mortgage Lender puts first underwriter onsite at packagers

WELCOME TO THE FOLD
The Mortgage Lender has boosted its relationship with packagers with exclusive deals and the appointment of its first onsite underwriter based at TFC Homeloans and…
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The Big Interview: Steve Olejnik, Mortgages for Business

BIG QUESTIONS DESERVE BIG ANSWERS
Steve Olejnik, managing director of Mortgages for Business, talks to The Mortgage Lender about going Dutch at Petrus and how he got into financial services…
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Brand spanking new resi range from The Mortgage Lender

THE WORD ON THE STREET
The Mortgage Lender has transformed its residential product range with higher LTV’s, more targeted pricing, reduced completion fees and a cashback range. It has increased…
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The Mortgage Lender commercial team 20-strong with the appointment of David Venn

WELCOME TO THE FOLD
The Mortgage Lender commercial team is now 20-strong with the appointment of David Venn as business development manager for London and the Southern Home Counties….
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TML talks to…Danny Belton, head of lender relationships at L&G Mortgage Club

ME. MYSELF & I
When you talk to Danny Belton, head of lender relationships at L&G Mortgage Club, it’s easy to see why he’s one of the most popular…
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The Mortgage Lender Sixty Seconds With… David Jackson, business development manager

TO KNOW US IS TO LOVE US
We start the clock and our Sixty Seconds interview with one of the newest members of our ever-expanding sales team, David Jackson, business development manager…
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The Mortgage Lender reduces two and five-year buy to let fixed rates

Announcements
The Mortgage Lender has reduced several of its five and two-year fixed rates for Limited Company and Houses of Multiple Occupation (HMO) buy to let…
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