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Our service and turnaround times

Figures accurate as of 17th December 2018
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

13 seconds

Residential Lending Criteria



Minimum age


Maximum age

80 at the end of term

Maximum number of applicants


Credit scoring

We will not use score to determine the product rate.

Payday loans

Payday loans must be satisfied 12 months prior to application

Bankruptcy and IVA

Acceptable on Real Life 5 – Real Life 7. Maximum 75% LTV. Applicant must have maintained a clean profile in the most recent 36 months.


Refer to product details. Arrears assessed on worst status basis.


Refer to the product details. We can consider applicants with CCJs.


Refer to the product details. We can consider applicants who have had defaults.

Cashback products

Minimum loan cashback


Payment of cashback

Cashback will be paid to the bank account details provided for the Direct Debit payments.

Valuation refund

Valuation refunds will be paid to the original payment method provided.

Payment timescales

Payments will be made within 14 days following the mortgage completion.

Nationality & Residence

UK and EEA nationals

Full 3 years’ residential history required.

Non-EEA nationals

Must be resident in the UK for the last 3 years and have the permanent right to reside.
Diplomatic immunity is not allowed.


Minimum income


Minimum employment history

12 months history required

Bank statements

3 months’ personal bank statements


Must be in current role for 6 months. Evidenced by 3 months’ payslips.

Self-employed trading less than 24 months

Minimum trading time 12 months.  Maximum 85% LTV.

Latest 1 month’s business bank statements. Evidenced using:

  • Latest years certified accounts OR
  • SA302 OR
  • Accountant’s Certificate OR
  • Tax Calculation with corresponding Tax Year Overview for the most recent year.

Acceptable accountant qualifications: ACA/FCA, ACCA/FCCA, ACCIMA/FCIMA, CIPFA, ACMA.

Self-employed trading 24 months or more

Maximum 90% LTV

(90% LTV available through selected distribution partners)

Latest 1 month’s business bank statements. Evidenced using:

  • Latest 2 years certified accounts OR
  • Most recent 2 years SA302 OR
  • Accountant’s Certificate OR
  • Tax Calculations with corresponding Tax Year Overviews for the most recent two years.

Acceptable accountant qualifications: ACA/FCA, ACCA/FCCA, ACCIMA/FCIMA, CIPFA, ACMA.


Income calculation of up to a maximum of weekly rate x 48.
Available on Real Life 1 – Real Life 6 products.
Current contract must be for a minimum of 6 months.
Payslips and/or invoices supporting the contract, and bank statements are required.
Existing contractors:
Must have been contracting for a minimum of 12 months.
New contractors:
Up to 75% LTV.  Must have been contracting for a minimum of 3 months.
Previous experience in a similar role for a minimum period of 12 months.

Lending into retirement

Latest annual statement of pension(s) due on retirement or recent letter from pension provider(s) confirming the pension due on retirement.
Evidence of any additional post-retirement income will be required for the income to be considered.


90% LTV*

• Employed
• Self-employed trading >24 months (most recent 2 years evidence required)
• Existing contractors
• Lending into retirement

* 90% LTV – selected distribution partners – please refer to the product and criteria guides.

85% LTV

• Self-employed trading <24
months (most recent years evidence required)
• New build
• First-time buyer

75% LTV

  • New contractors (<12 months)
  • Ex local authority properties
  • Family Gifted Equity
  • Applicants with previous bankruptcy and IVA

Minimum loan

£25,001 (£100,000 for cashback products)

Maximum loan (varies by LTV)

£600k up to 90% LTV
£750k up to 80% LTV
£1m up to 75% LTV

Minimum term

5 years

Maximum term

35 years


No remortgage within 6 months of purchase.


All applications must be on an advised basis.

Repayment method

Capital and interest repayment only.

Offer validity

60 days. New build offers are valid for 6 months subject to valuation/reinspection.


Source of funds

Evidence required. Can include: Savings, sale of property, sale of investments/shares, inheritance. Other sources can be considered. Please contact our Intermediary Business Consultants to discuss.

Family gifted deposit

Family gifted deposits are acceptable where the donor is not involved in the mortgage transaction.

Family gifted equity

Must be from an immediate family member and donor cannot reside in the property. Up to 75% LTV.  Only available on Real Life 1 – Real Life 6.


Minimum valuation

£70,000 (£150,000 in London and South East).

Maximum valuation

£1.5m (property valuations over £1.5m are considered on referral).


Mainland England, Scotland and Wales. Postcode restrictions may apply.

Audit valuation

Under the following circumstances, a second audit valuation will be required.

Properties valued over £500,000 and over 75% LTV – drive by valuation.

Properties valued over £1m – mortgage valuation report.


Acceptable for essential repairs only. Max 5% of current property value.


Must be leasehold in England and Wales. Freehold is acceptable in Scotland.


Freehold or leasehold in England and Wales. Scottish properties must be absolute ownership or freehold.

New build

Offer validity – new build

6 months, subject to valuation/reinspection.

Builder deposit/incentive

Up to 5% builder deposit or incentive is allowable without deduction up to a maximum LTV of 85%. The maximum loan on a new build property with a builder’s deposit/incentive that is not being deducted from the purchase price is £600,000.

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