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SUPPORT AVAILABLE FOR OUR CUSTOMERS

Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living

 

Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.

 

We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm.  If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.

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Temporary change to interest-only payments for six months

Switching to interest-only payments means you will only pay the interest on your mortgage rather than repaying the capital and interest.

You can request a temporary change to interest-only payments for six months. This will reduce your monthly payments during the six-month period but will increase the overall cost of your mortgage over the term, as you won’t be paying off any of the capital during the interest-only period.

At the end of the six months, you will automatically go back to paying capital and interest payments.

The monthly repayments after the six months will be a higher amount than your previous capital and interest payments because you are paying back the balance over a reduced term.

This temporary switch is available without an affordability check.  If you maintain the required payments, this change will not be negatively reported to Credit Reference Agencies.

If you can afford to make your current regular mortgage payments, you should do so, as customers who do not make changes will pay less over the term. It is important you understand that if you proceed with this change, the overall cost of your mortgage would increase.

Qualifying criteria:

  • No missed mortgage payments.

If you would like to request this option, please contact our Customer Support team on 0344 257 0427. They are available Monday to Friday between 9am and 5.30pm. They will be able to give you all the information needed to make an informed decision and provide you with the details on how a change to interest-only payments for six months will change your monthly payments.