Important Information i


Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living


Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.


We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm.  If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.


Talk to us

If you are worried about keeping up with mortgage payments or simply want to talk to us, please feel free to contact us. Speaking with us means that we can discuss the options available to you based on your circumstances and what you can afford to pay.

Thousands of mortgage borrowers get help from their lender every year. Talking to us about your circumstances will not impact your credit score but missed payments may.

You can contact our Customer Support team on 0344 257 0427. They are available Monday to Friday between 9am and 5.30pm.

You may also find our information on budgeting useful, it has information and links to support you to manage your finances. View our information on managing your finances.