Important Information i


Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living


Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.


We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm.  If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.


I've missed a payment and need support

If you have already missed a payment, it’s important that you contact our Customer Support team as soon as possible.  They can discuss the options available to you based on your circumstances and what you can afford to pay. 

Please call our Customer Support team on 0344 257 0427. They are available Monday to Friday between 9am and 5.30pm.