
WHAT TO DO IF YOU
HAVE A COMPLAINT
Need a helping hand?
We know sometimes things go wrong. And we always want to put them right as quickly and fairly as possible. If you need some help please contact our Customer Services team on 0344 257 0428
If you just want to provide feedback and don't want to complain, our feedback form lets you do that. We won’t respond directly to feedback given on this form but all feedback is reviewed regularly so we can improve the service we provide.
Give us feedbackDid we get it wrong?
Here are the steps to follow if you have a complaint: