Product Information Sheets
To comply with your responsibilities under the Consumer Duty rules, which apply from 31st July 2023, you will need access to these Product Information Sheets. So here they are, all in one place for safe keeping.
From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.
We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.
Intermediaries
Intermediaries
Customers