From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.

We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.

Intermediaries

Customers

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Residential
Lending Criteria

Residential Criteria Guide

Residential Criteria Guide

Simple, fair and flexible. Our criteria is designed to help you help more real-life clients.

Applicant Nationality & Residence Income & Evidence Loan Deposit Property New build Intermediary Fee

Residential Documents

Residential Product Guide

Residential Checklist Guide

Residential Property Criteria

View all Documents

Get in touch

Got a question, or working on a tricky case? Drop us a line and we’ll get straight back to you.

COME TO THE WRONG PLACE?

We only sell our products through expert broker partners, so you can’t apply to us directly for your own mortgage. If you’re shopping for yourself, jump over to the Customer area for more information.

Visit our customer site