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SERVICE LEVELS
Working with you, working for you
We know it’s important to be informed every step of the way, that’s why we strive to provide exceptional service for you and your clients.
We update our service levels daily. Average broker experience as of 24/03/2026.
Working on DIPs
23rd March
Working on New Applications
19th March
Reviewing Fully Packaged Applications
20th March
Currently Assessing Valuations
20th March
Average Call Wait Time
1 Minute
* All underwriter requirements have to be met
** For packaged cases
** For packaged cases
View updates on your case in our portal
Our broker portal combines technology with simplicity, making your journey as smooth as possible.
Log into our portal to submit a case or keep track of any ongoing applications.
Looking for something else?
Get in touch with us
Got a question about an application? Or want to double check some details? Give us a call and we'll get to the bottom of it.
Come to the wrong place?
We only sell our products through expert broker partners, so you can't apply to us directly for your own mortgage. If you're shopping for yourself, jump over to the Customer area for more information.