SERVICE LEVELS
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We’ll keep you fully informed, at every stage of the process.
Last Update
22nd May 2026
DIPs
Working on DIPs received on 21st May
Applications
Working on new applications received on 20th May
Underwriting
Reviewing fully packaged applications sent to Underwriters on 20th May*
Valuations
Currently assessing valuations received on 20th May**
Calling us?
Average call wait time is approx. 1 minute
* All underwriter requirements have to be met
** For packaged cases
View updates on your case in our portal
Our broker portal combines technology with simplicity, making your journey as smooth as possible.
Log into our portal to submit a case or keep track of any ongoing applications.
Looking for something else?
Get in touch with us
Got a question about an application? Or want to double check some details? Give us a call and we'll get to the bottom of it.
Come to the wrong place?
We only sell our products through expert broker partners, so you can't apply to us directly for your own mortgage. If you're shopping for yourself, jump over to the Customer area for more information.