From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.
We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.
Intermediaries
We want to make sure every customer receives a great experience and a good outcome from us.
As part of that commitment, we have reviewed and updated our documents and processes. These updates will help you better understand our products and the value they offer.