Avoiding Broker Burnout

Monday, April 29, 2024

Take some time to reflect during Stress Awareness Month

Did you know April is Stress Awareness Month? It was created in 1992 to raise awareness of stress, its symptoms, and its impact on your mental health.

It also encourages you to reflect on your working life. What’s making you stressed? Are you feeling the weight of burnout? What are you doing to relax?

For 2024, the theme of Stress Awareness Month is #LittleByLittle. As in, small steps can lead to big changes. Rome wasn’t built in a day, so starting small by identifying your triggers and coping mechanisms will help you try build a stress-free future.  

The mortgage industry is not immune to stress

In 2023, the Mortgage Mental Health Charter conducted a study that showed mental health among brokers is improving. But, there is still more to be done. Only 41% would rate their health as “satisfactory”, and we think this number should be higher.

With an ever-changing market, long hours and complex client needs, burnout is common for brokers. We understand you want to deliver the best possible service, but this shouldn’t damage your health. 

Nearly 30% of brokers said their workplace lacked mental health support. This is why having practices in place to manage stress is important. Not sure where to start? Here are some ideas.

Little habits can create long-term solutions

Developing ways to best manage your stress will do wonders for your mental health. We’ve taken some inspiration from #LittleByLittle and created a list of things to do when you feel frazzled:

Connect with someone

If you’re not feeling your best, reach out to someone. If you’re worried about someone’s mental health, reach out to them. Talking about your feelings is often the first step towards finding a solution.

Prioritise sleep practices

Don’t underestimate the power of sleep. A good night’s rest can naturally decrease your stress levels, so having a set bedtime can do wonders for your mental health. Your quality of sleep also matters. Why not try making your bedroom a tech-free zone? Or, try switching to a decaf alternative after 4pm. That way, you’re sure to slip into a deep, restful, relaxing sleep.

Get moving

Exercise releases endorphins, the feel-good hormone in your body. But, you don’t need to do intense workouts to feel the benefits. Any physical activity you enjoy is perfect for combating stress. As long as you're moving, you’re sure to feel the benefits.

Reconnect with nature

Nature is great for improving stress – science says so. Escaping back to nature is a simple but effective way to improve your mental health. This could mean taking a hike through the woodland, cycling in the countryside, or simply sitting outside to eat lunch for a change.

Practice breathing exercises

When we panic, our breathing becomes fast and shallow. Our hearts begin to race. You might feel like you’re losing control. But simple deep breathing exercises can relieve any building anxiety. Next time you feel these emotions, stop and take a deep breath.


This practice is all about keeping you in the moment. There are many ways to practice mindfulness, and several are easily applied to everyday life.

Stress is already stressful, but these suggestions are manageable changes you can make to benefit your mental health. Remember: start small and build from there.

Our approach to avoiding burnout

Stress can affect anyone from any background, and we take the well-being of our team very seriously. Some of our colleagues are trained as Mental Health First Aiders. These individuals are dedicated to listening, reassuring, and responding to mental health concerns, even in a crisis. 

Reducing the stigma of mental health is key. The more we talk about it, the more awareness we bring, and the better things become. Here’s some expert tips from our mental health first aiders:

Amy Pollard:

When I feel overwhelmed with stress, I try to remove myself from the situation if possible. Something as simple as listening to a favourite song, speaking to someone I trust, or going for a walk or swim, depending on where I am, tends to help. My biggest stress buster, however, is going to the football at the weekends. I can scream and shout to my heart's content and get rid of any pent-up stress!

Fraser MacDougall:

My top tips include exercise and getting outdoors, which are not difficult ways to relieve stress but can work wonders. We don’t have to break World Records or climb mountains; a simple walk outside or maybe even a bike ride in the local park can bring some great benefits. Time to think, fresh air, and doing something a little bit outside of the norm can break up your day and maybe bring some much-needed reflection time.

Kaylee Foley:

Breathe, take a step back and think about your influence. Can you influence what is happening? Write it down and focus on what you can influence. Also, take time out for you. Take a break. Walk it off!

Gary Cahill:

Mastering the circle of control is my top tip for good mental health. Knowing what you can and can't control puts you in a better space to support others. Prioritise self-care to be in the best position to help those around you. There is no need to go scaling mountains or running marathons, but if that works for you, that, too, is fine. There is no right or wrong.

Working in this industry comes with a lot of pressure. It’s tough, and can take its toll. But, the only way you can truly avoid broker burnout is by talking. There’s nothing to be ashamed of. You’ve got this, and we’re here for you.

Within this article we have provided links to various external sources of guidance. Please note, we are not responsible for the content or availability of any external linked sites.

Please note article content was accurate at time of publishing