MONEY WORRIES
Don't face the struggle alone
If you're having trouble paying your mortgage, talk to us. We're here to offer friendly support and guidance, and to do our best to help, whatever your worry. The most important thing to do is to seek help as soon as possible.
We have a range of options available to support customers. Options available to customers who are experiencing or are at risk of experiencing financial difficulties include payment arrangements, interest-only payments, changing your mortgage term, and capitalisation of arrears.
It’s important that you get in touch with us as soon as you can. The quicker you speak to us, the sooner we can assist you.
Please call our Customer Support team on 0344 257 0427. They are available Monday to Friday between 9am and 5.30pm.
Are you worried about future payments?
Please contact us as early as possible if you have not missed a mortgage payment but you are worried about making payments in the future.
We'll work with you to support you and discuss options to reduce your monthly payments to make them more manageable.
Learn more about your options
Interest only payments
A short-term option where you pay the interest on your mortgage to reduce monthly payments. It's important to remember that payments will rise after the interest-only period.
Term extension
You can apply to extend the term of your mortgage, so you repay the balance over a longer time, which reduces your monthly payments.
Product Transfer
You may have a fixed rate or tracker mortgage that's coming to an end or already ended. If that's the case, you might be eligible to switch to another one of our products using a Product Transfer.
Understanding your situation
We can provide the best support to you if we understand your current financial situation. Once we understand what your income is and what you spend (sometimes called expenditure), we can make sure we're offering you the options that suit your personal circumstances best.
To help us get to a solution quickly, we've partnered with IEHub. Their form is online and completely free. Once you've filled it in, you can share it with us along with any other creditors you choose. This will help us and other creditors focus on the solutions that are the best for you.
It's completely confidential - it won't show on any kind of credit report, and it won't be available to any companies unless you choose to share it with them.
Once you have shared the information with us through the IEHub tool, we'll contact you by the method you ask us to - either phone or email - within three working days to discuss and agree a solution with you.
Frequently asked questions
You can use the IEHub tool to make updates at any point and share them with your creditors if your situation changes.
There are a number of free and independent sources you can refer to for advice, including:
MoneyHelper
Get free impartial advice from moneyhelper.org.uk
Call: 0800 138 7777
Money Advice
If you live in Scotland, to speak to an adviser via webchat visit: Money Advice Scotland
Alternatively, you can email: webchat@moneyadvicescotland.org.uk or call: 0141 572 0237
There are also a number of other free debt advice agencies that you can contact:
Call: 0800 138 1111 (Monday to Friday, 8am to 8pm, Saturday 8am to 4pm)
Call: 0808 808 4000 (Monday to Friday 9am to 8pm)
Adviceline (England): 03444 111 444
Adviceline (Wales): 03444 772 020
Textphone: 18001 03444 111 445
(Monday to Friday 9am to 5pm)
The three main Credit Reference agencies, as detailed below, all have various pages on their websites around general help and advice and also “understanding your credit score”.
Equifax
(Member Centre) 0800 014 2955
(Monday to Friday 9am to 5pm)
Experian
Call: 0800 013 8888 (Monday to Friday 8.30am to 4.30pm)
TransUnion
Call: 0330 024 7574
(Please be advised that some of the services provided by these companies may involve you paying a fee or charge)
For advice on general financial matters (including state pension information, disability and ill health benefits, grants, money and tax etc) the UK Government’s own website might be useful: gov.uk
For anyone experiencing a mental health problem, MIND provides a wide range of advice and support – including a section on ‘money and mental health’ mind.org.uk
Call: 0300 123 3393 (Monday to Friday 9am to 6pm (except Bank holidays).
TML has no control over the content of any linked website or any link contained in a third party website and is not responsible for these websites, or their content or availability.